Refund & Cancellation

Open the pricing page and use “Manage subscription”. That opens your billing page, where cancelling takes one click.

Cancelling stops the next renewal. You keep the plan you paid for until the end of the current month, then move back to the free plan.

If you were charged for a month you have not used, write to https://samfiletransfer.com/legal/contact within fourteen days of the charge and we will refund it in full.

If the service did not work for you and we could not fix it, tell us what happened — we would rather refund than leave you stuck.

We do not refund past months that were used, and we do not refund accounts closed for breaking the Acceptable Use Policy.

Refunds go back to the card you paid with, through Stripe. Banks usually show them within five to ten business days.

If we change the price of your plan, you will be told before the next renewal and can cancel before you are charged the new amount.

Billing questions: https://samfiletransfer.com/legal/contact